Due to social distancing and the restrictions put in place due to COVID-19 please allow up to 3 business days for dispatch of your order. We are fulfilling orders as fast and as safely as possible.
All deliveries are handled by shipping couriers and all times given below are estimates. There is a small chance that your delivery may come earlier or later than specified.
You will be sent an email with more information regarding your order delivery when your order is dispatched.
In the event of any failed delivery, your order will be cancelled and the cost of the items you ordered only will be refunded to the card used at checkout, once your order is sent back to our warehouse.
Final shipping fees are calculated at checkout based on weight and location.
Standard : Starting from €5.50 / £4.50
Standard : Starting from €18.00 / £15.00
Standard : Starting from €10.00 / £8.50
VAT will now be payable in EU countries where the customer resides – rates vary from country to country but average 20%. VAT will be payable on delivery of the parcel in the local country. The customer will have an invoice attached to the shipment for payment.
The Low Value Consignment relief provisions apply until June 2021 – until then you can sell purchases goods under the value of €22 without VAT being applicable.
To find the VAT rate in your local country please use this link –
Duty and Tariffs
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.
Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.
Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.
Please use this website to look up potential payable duty charges https://www.check-duties-customs-exporting-goods.service.gov.uk/selectdest?_ga=2.24855993.2043019202.1611132980-1190965269.1588795992
It is not guaranteed that there will be a duty charge, its dependant on each shipment and each customs official around the world.
Problems in receiving your order?
Where is my order and how can I track it?
Information regarding this should be included in your dispatch confirmation email which should arrive shortly after your order has been dispatched. If you cannot find this email, please search your inbox for firstname.lastname@example.org or “The Hike Life”. If you’ve paid for tracked delivery but you cannot find any tracking information in your dispatch email please contact our support team. Please note each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates throughout the your parcel journey.
My tracking number is not working or saying pending?
Tracking is dealt with by the courier company and we do not have any control over delivery once a parcel has left our warehouse. Occasionally, online tracking may take a while to update, but if the problem persists please call the courier company as they might be able to provide more information about the location of your order.
Why is my item taking longer than specified?
All deliveries are handled by our chosen courier services. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
My order has been marked as delivered but has not arrived?
If your order has been marked as delivered but is not in your possession, please check with your concierge and/or neighbours, as well as your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.